Boeing internal communications reveal amazing content

“Boeing’s 737 MAX passenger planes are designed by clowns, and these clowns are supervised by monkeys” “Will you let your family fly on a simulator-trained 737 MAX plane? I won’t.” According to the New York Times Reported on the 9th, these contents come from Boeing’s internal communication records of its employees on the 737MAX from 2017 to 2018, which clearly shows how the company deceived its regulatory agency, the Federal Aviation Administration (FAA), and its major customers airline. The United States “Seattle Times” commented on the 9th that these internal communications disclosed Boeing’s “deceptive culture” and “chilling.”

According to a report from the National Public Radio (NPR) on the 9th, Boeing’s latest document relates to a large number of internal employee communication records during the design, production and licensing process of the 737MAX series airliners, including email and instant messaging content. numerous. These documents were submitted to the relevant committees of the FAA and the US House of Representatives to assist in investigating the design of the 737MAX model. At the same time, the document was also made available to the media, along with a Boeing statement of apology for the contents of the document. Reuters said on the 10th that Boeing submitted the original versions of the internal communication records to the FAA and Congress in December last year, and deleted the information such as employee identity from the contents released to the public on the 9th. Boeing said the record was released because it promised regulators “transparency.”

The Wall Street Journal said on the 10th that Boeing’s internal communication information showed that Boeing employees showed a careless attitude towards safety issues and had mocked regulators and some airline executives. The information reveals how Boeing employees persuaded or even deceived airlines and government officials into believing that MAX aircraft did not have to conduct flight simulation training. Some of the information in the document concerns the development and qualification of Boeing MAX simulators in 2017 and 2018, and uses provocative language.

This document contains much to ridicule regulators. A 2015 communication note showed that a Boeing employee said that the company’s presentation to the FAA was very complicated, and that FAA officials and even him “like a dog watching TV”. An employee wrote in an exchange in April 2017 that the Boeing 737MAX airliner was “designed by clowns who are supervised by monkeys” when the model was just certified. A message from a Boeing employee to another colleague in 2018 said: “Honesty is the only way to do this job. When life on a plane is at risk, training should not be treated like this. You will let your family Are you flying a 737MAX aircraft trained in a simulator? I won’t. “Another colleague said” No. ” In the same communication record, a Boeing employee said: “Our arrogance is our demise.” Later on October 29, 2018, a Boeing 737MAX8 passenger plane of the Indonesian Lion Air Group crashed after takeoff, killing 189 people on board. . On March 10, 2019, an Ethiopian Airlines Boeing 737MAX8 also crashed, killing 157 people on board. The New York Times said that the two accidents killed a total of 346 people, severely impacted the global aviation market, Boeing was in chaos, and the 737MAX was grounded.

A key selling point of the 737MAX passenger jet is that Boeing promised that pilots qualified to fly earlier versions of the 737 could easily transition to MAX without spending time on simulator training, CNN10 said. But neither MAX’s training nor flight manuals disclosed the existence of a stabilization system called MCAS, and the failure of MCAS was the main cause of subsequent aircraft crashes because the system forced the aircraft to dive sharply. After the Lion Air Group began receiving the 737MAX in June 2017, the Indian Civil Aviation Authority required Lion Air pilots to complete simulator training in order to operate the 737MAX in Indian airspace. Boeing employees abused Lion Air as “stupid” in internal communications, and the Indian Civil Aviation Authority “is more stupid “. The next day, a senior Boeing test pilot boasted in internal communications that he successfully persuaded Lion Air and the Indian Civil Aviation Authority to accept that the 737MAX did not require additional simulator training. “It seems my Jedi mental control is working again “. A senior Boeing pilot told colleagues in his 2018 communication notes that he was concerned about the consequences of his previous work, “that what I did last year has not been forgiven by God.”

The content of Boeing’s internal communications has angered US lawmakers. The New York Times reported on the 9th that Peter De Fazio, the chairman of the House Transportation Committee who has been leading the investigation of the 737MAX crash, issued a statement on the same day that the documents were “incredible curses” and painted a picture Picture of restlessness: Boeing has gone to great lengths to evade supervision by regulators and passengers, even if its employees have sounded the alarm. He also said that these communications showed that from the very beginning of the 737MAX R & D project, Boeing internally concealed key information from regulators and the public, making production and profit more important than safety. Some lawmakers also said that Boeing’s apology was far from enough.

The Washington Post reported on the 9th that Victor, the chairman of the Senate Business, Science, and Transportation Committee, said on the 9th that the content of Boeing’s internal communications showed that some of the company’s disregard for safety raised questions about the FAA’s supervision of airworthiness certification of aircraft Effectiveness. The FAA issued a statement on the same day saying that part of the content and tone of Boeing’s internal communication documents were “disappointing”, but the hidden safety hazards in the design of the passenger aircraft involved in the records have been dealt with.

Perhaps it was long anticipated that the above content would cause anger. Boeing also attached an apology letter on the 9th. The letter states that these employee communication records do not reflect Boeing’s current situation and future pursuit, and are completely unacceptable. The language and certain emotions expressed in these employees’ communications are not in line with Boeing’s values. “We regret the contents of these records and apologize to the FAA, Congress, our airline customers, and the flying public for this. Our company has made significant adjustments to strengthen safety processes, organization, and culture.” The company is working in due course. Responds to actions and will take disciplinary action or other administrative measures after completing the necessary review.